Contact Us: (949) 493-9311

Patient Reviews

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Meet The Team

Contact Us: (949) 493-9311

Patient Reviews

Meet Dr. Johnson

Smile Gallery

Meet The Team

(949) 493-9311

Patient Reviews

Meet Dr. Johnson

Smile Gallery

Meet The Team

(949) 493-9311

Patient Reviews

Meet Dr. Johnson

Smile Gallery

Meet The Team



 
Glowing Patient Reviews:

 
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Compassionate Care
provided to: Patients

 

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Jason Hartanov Letter


Eric,

I can't even tell you the last time I received a level of service that literally left me dumbfounded--well, that just changed.  Not too long ago, I received an amazing card of sympathy from you and your team regarding the passing of my grandmother.  Strangely this was only a brief topic of discussion when I mentioned it to Bobbi while awaiting treatment.  I received some real nice condolences and well wishes at that time from several on your team.  I had figured that was the end of it.

Well, a few days later, that all changed when I received a nice card from your office.  It was signed by everyone and each person wrote a nice personalized comment.  Not only did someone have to set the intention to send a card, but then buy the card, then rally everyone to sign it, and then send it.  The fact that everyone took time our of their day to write a few nice comments is amazing.

I get levels of service that send generic birthday cards to patients on their birthday.  I get extra little acts of service like smiling when I arrive and making me feel at home.  What I don't get (and rarely see) is the kind of heart and the level of compassion that a Dentist's office team has to send a card of empathy to a new patient.  I don't think this is something you can fake or you can read in the latest "Best Customer Service Techniques" manual.  It's amazing what a simple little act of kindness can do to the perception of a single human being.  Like I said, I am truly dumbfounded and appreciative.

Thank you for all you and your team do.  I can truly feel that it's a team that loves what they do and enjoys the patients on a deeper level.  Your act of kindness and the card proved that. Please send my deepest appreciation to the entire staff at your office.

P.S. For fun I am sending my favorite photo of my grandmother — it's when I got to help baptize her at 91 years young!  Also attached is the photo of my family the day of the funeral.

Blessings to you and the team,

— Jason Hartanov
 


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Patient Reviews from
June 2012 to June 2013:


 
Current Patient Reviews:

 
Quality Dentistry and
Compassionate Care
provided to: Patients


Upon your appointment request, we will phone or email you to confirm the time and day you have requested.


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New Patient Forms
Download Here


Ask Dr. Johnson Anything


Compassionate Orange County Dentistry caring for patients in San Clemente, San Juan Capistrano, Laguna Niguel,
Dana Point, Laguna Beach and neighboring areas.

 
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