Dr. Johnson's Team Committed to the Fight Against Breast Cancer
Jason Hartanov Letter
I can't even tell you the last time I received a level of service that literally left me dumbfounded--well, that just changed. Not too long ago, I received an amazing card of sympathy from you and your team regarding the passing of my grandmother. Strangely this was only a brief topic of discussion when I mentioned it to Bobbi while awaiting treatment. I received some real nice condolences and well wishes at that time from several on your team. I had figured that was the end of it.
Well, a few days later, that all changed when I received a nice card from your office. It was signed by everyone and each person wrote a nice personalized comment. Not only did someone have to set the intention to send a card, but then buy the card, then rally everyone to sign it, and then send it. The fact that everyone took time our of their day to write a few nice comments is amazing.
I get levels of service that send generic birthday cards to patients on their birthday. I get extra little acts of service like smiling when I arrive and making me feel at home. What I don't get (and rarely see) is the kind of heart and the level of compassion that a Dentist's office team has to send a card of empathy to a new patient. I don't think this is something you can fake or you can read in the latest "Best Customer Service Techniques" manual. It's amazing what a simple little act of kindness can do to the perception of a single human being. Like I said, I am truly dumbfounded and appreciative.
Thank you for all you and your team do. I can truly feel that it's a team that loves what they do and enjoys the patients on a deeper level. Your act of kindness and the card proved that. Please send my deepest appreciation to the entire staff at your office.
P.S. For fun I am sending my favorite photo of my grandmother it's when I got to help baptize her at 91 years young! Also attached is the photo of my family the day of the funeral.
Blessings to you and the team,